Shipping policy

Shipping Policy

At AutoHaus Customs, we aim to dispatch your order as quickly and efficiently as possible. Please read our shipping policy below before placing your order.

Order Processing

  • Orders are processed Monday to Friday (excluding weekends and UK public holidays).

  • Most in-stock items are dispatched within 1–2 business days of receiving your order.

  • During busy periods, promotions, or holiday seasons, processing times may be slightly longer.

You will receive a confirmation email once your order has been dispatched, including tracking information where applicable.

UK Delivery

We currently offer shipping throughout the United Kingdom.

Estimated delivery times:

  • Standard Delivery: 2–5 business days

  • Express Delivery: 1–2 business days (where available)

Delivery times are estimates only and cannot be guaranteed.

International Shipping

We currently do not offer international shipping. If this changes, this policy will be updated accordingly.

Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

Any free shipping promotions will be clearly displayed on our website.

Tracking Your Order

Where a tracked shipping service is used, you will receive your tracking number by email once your order has been dispatched.

Please allow up to 24 hours for tracking information to become active.

Lost, Delayed or Damaged Deliveries

If your order has not arrived within the expected delivery timeframe, please contact us and we will investigate with the courier.

If your order arrives damaged:

  • Notify us within 48 hours of delivery.

  • Include photographs of the packaging and damaged item(s).

  • We will work with you to resolve the issue as quickly as possible.

Incorrect Shipping Information

Please ensure your delivery address is correct before completing your order.

AutoHaus Customs cannot be held responsible for delays or additional shipping charges resulting from incorrect or incomplete delivery information supplied by the customer.

Large or Special Order Items

Certain products may require additional processing time due to supplier lead times or special ordering. Where applicable, this will be stated on the product page.

Collection

If local collection is available, you will be contacted once your order is ready for collection.

Please wait for confirmation before attending.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

AutoHaus Customs

Email: info@autohauscustoms.com

We aim to respond to all enquiries within one business day.